Bermuda’s Official Travel Resource

Bermuda Tourism Ambassadors

Objective

The programme strives to enhance the visitor experience, increase community economic impact, and build a positive destination image.

Benefits

Certified Tourism Ambassadors™ (CTA) will be able to deliver consistent messages about Bermuda and enhance their capabilities to:

  1. Listen effectively to visitor inquiries and respond courteously and professionally
  2. Know a great deal about Bermuda– its attributes, features and attractions
  3. Answer the majority of visitor questions (or refer them to those who can)
  4. Gain an understanding and align themselves to the country’s tourism plan from 2019 through till 2025

Ambassadors will be kept informed throughout the year on important developments affecting our industry, and on new attractions being planned.

Programme Requirements

  • Pre-Requisite: Completion of the ‘Introduction to National Tourism Plan’ course
    • This training introduces you to the country’s roadmap to success for a balanced and growing tourism industry through 2019-2025. The course will focus on the plan’s seven pillars represented in the acronym, AGILITY: Awareness & Relevance, Greener, Infrastructure, Local Involvement, Innovation, Teams & Groups, Year-Round.
    • Session is 1.5 hours in length and is taken during the first part of the CTA course
  • Complete required reading - be sure to pick up your course material at the BTA office at the communicated dates and times
  • Attend certification course – 5.5 hours in length
  • Complete open-book exam - Including Introduction to the National Tourism Plan and CTA course material

New Requirement For All CTA’s

Participants who have previously completed the CTA programme will now be required to complete the ‘Introduction to National Tourism Plan’ course in order to keep their CTA designation.

  • Click the registration link below
  • Log into your CTA portal
  • Go to “Upcoming CTA Events” on the left-hand side
  • Choose an available date and time
  • Pay the course fee of $20
  • Pick up your National Tourism Plan hand out before your course
  • Introduction to National Tourism Plan Course Schedule

Designation

Upon successful completion, participants will earn their Certified Tourism Ambassadors™ designation and receive a CTA certificate, ID card and lapel pin.

Registration

To register, visit CTA Network

Cost

Course Fee: $49 which includes; class fee, pre-read materials, CTA pin**, Certificate**, ID**

An annual renewal process of certification is also necessary to maintain your certification.

Renewal fee: $25 Early Renewal period: September 1 - October 31; $35 Renewal period: November 1 - December 31 each year

**Upon successful completion of the CTA programme

Renewals

All of the details you will need to complete your annual renewal can be found here.

Visit CTA Network to renew.

Want to host a CTA class for a group or organisation

If you would like host a CTA class for a group, please read and fill out our request form. We will be in contact with you shorty with more information.

2019 CTA Star Awards

Do you know a CTA who consistently exceeds customer expectations, possesses a strong knowledge of Bermuda and its attractions, and promotes our Bermudian ideals? Then nominate him/her for a CTA Star Award.

The Bermuda Tourism Authority is accepting nominations from March 4 to March 29

CTA Stars will be recognized in the following categories:

·         Transportation (taxis, buses, ferries, rentals etc.)

·         Retail and Shopping (personal services, products etc.)

·         Travel Services (event, meeting planners, travel agents Visitor Services etc.)

·         Accommodations (hotels, B&B’s guest houses, vacation rental properties etc.)

·         Recreation and Entertainment (nightlife, tours/attractions, spas, golf etc.)

·         Food and Beverage (restaurants, food trucks cafés etc.)

·         Local Ambassador (non-tourism –teachers, realtors, nurses etc.)

The overall winner from the categories above will be entered to win in the international CTA Star awards with CTA’s across the USA.

Click here for more information and to nominate

CTA Incentives 2019

For a list of discounts and freebies available to CTA’s please click here.

Useful Links

CTA renewal process help document  

2019 CTA Class Schedule

Watch CTA Promotional Video 

2019 Continued Education Schedule

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