Accessibility Awareness: All Access Pass to Service Excellence

Infrastructure the Opportunity: The Infrastructure Chapter of the National Tourism Plan is clear about where we want to go as a destination: By 2025, Bermuda will offer frictionless experiences from arrival through departure in a way that not only satisfies visitors but adds to their positive experience of our country. This statement aims to be true for all visitors, including those with a disability. If this is a statement you can believe in, the training on this page is designed for you.

Accessibilty Working Group

In 2019, an accessibility working group was convened to deliver on frictionless experiences for travellers with disabilities. The group is focused on outcomes that afforded a barrier-free and enjoyable experience that is accessible to all persons, including those with a guide dog, wheelchair or other remedial appliances or devices; as well as those with visual or hearing impediments.

The important work mentioned above must be matched with an equal effort on the customer service side of the equation with sensitivity training.

Objectives

This session will enable participants to:

• Define types of disabilities and identify barriers faced by individuals
• Identify how accessibility impacts people with a disability
• Identify ways to remove barriers and blind spots that diminish service quality
• Describe strategies to assist clients to access goods, services and/or facilities
• Identify ways to provide excellent customer service and evoke dignity

BENEFITS

In a world where diversity and inclusion is increasingly important, it is vital that we increase our knowledge of ways to consistently provide equal access and opportunity to individuals with a disability, while delivering outstanding customer service at the same time. This will help to differentiate Bermuda from other destinations. Using relevant information and best practice strategies, this training seeks to enhance an individual’s level of awareness and inspire confidence to deliver an elevated level of customer service and create memorable experiences for all residents and visitors.

Using relevant information and best practice strategies, this training seeks to enhance an individual’s level of awareness and inspire confidence to deliver an elevated level of customer service and create memorable experiences for all residents and visitors.

REGISTRATION

To register, click here.

COST

Training Fee: $65 which includes class fee and Certificate of Completion

Our Community

Please have a look at the videos below showcasing our own heroes in Bermuda who live with a disability everyday and how much they can benefit from you taking the first step and completing this training.

Mobility Impairment

Deaf & Hard-of-Hearing Impairment 

Blind & Vision Impairment